Refund policy

Returns & Refund Policy

We want you to be happy with your purchase. Please read our policy carefully before ordering.

Return Window We accept return requests within 30 days of delivery for items that are defective, damaged, or incorrect.

Change of Mind We do not accept returns for change-of-mind purchases. Please choose carefully before ordering.

Defective or Incorrect Items If you receive a faulty or wrong item, contact us within 30 days of delivery at hello@luckynora.com with your order number and photos of the issue. We'll arrange a replacement or full refund — no return required.

Low-Value Items For items under $30 AUD, we may issue a refund without requiring the item to be returned.

Return Shipping Where a return is required, the customer is responsible for return shipping costs unless the item is defective or incorrect.

Refunds Approved refunds will be processed to your original payment method within 5–10 business days. Refunds on faulty items only.

Non-Returnable & Non-Refundable Items We do not accept returns or refunds on items that have been opened or used. All sales on opened items including codes are final.

Please note that we do not offer exchanges for incorrect ring sizes. We strongly recommend using our ring size guide before placing your order to ensure the correct fit.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.